Problems with iMac

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hi,

i have new imac having used pcs. use software connect dgl practice manager remote desktop, every time try fails saying:

'unable connect remote pc. please provide fully-qualified name or ip address of remote pc, , try again.'

then connect no problems without me changing anything. intermittent connection never happened when use pc. going on??

thanks assistance

rob

hi rob,

check whether have latest version of mrd mac v 8.0.13 installed. after take @ you’re routing/firewall @ internet connection level (i.e. router, hardware firewall, etc). you'll not need have firewall ports opened, port forwarding or nat translation. 

might dns related issue well. if you're on same network, try connecting ip address of machine rather hostname. if works you're dealing dns situation of kind. 

can test local firewall configuration using telnet port 3389 on remote machine. if connect know firewall allowing port. 

hope helps!

thanks.

dharmesh solanki

please remember mark replies answers if , unmark them if provide no help. if have feedback technet support, contact tnmff@microsoft.com.



Windows Server  >  Remote Desktop clients



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