Someone is working in [SharePoint - personal word doc] right now. please try again later.

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i have user randomly getting error message when opening word files

"someone working in [sharepoint - personal word doc] right now. please try again later."

when says okay, file still not open.

word 2016 32bit latest updates

windows 10

file resides in onedrive (for business)

she 1 accesses these files , knows no-one else editing documents

renaming document appears release issue.

hi,

does issue happen specific word file? please try logon onedrive business online, open document in word online onedrive business. confirm if document can opened , edited properly.

additionally, try click open in word onedrive business online. 

or click edit in word word online open document word 2016:


check if issue can reproduced.

regards,

winnie liang

please remember mark replies answers if help.
if have feedback technet subscriber support, contact tnmff@microsoft.com.



Microsoft Office  >  Word IT Pro Discussions



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