Server 2003 R2 VSS error.

i inherited windows server 2003 r2 standard edition x86. after doing bit of checking on it, see has not been backed time. drive c handled adaptec controller card , has 2 drives in raid 1 configuration total space of 68.2gb 33gb free , fragmentation of 1%. drive d handled 3ware controller card , has 9 drives in raid 5 configuration (8 active, 1 spare) total space of 7.27tb 4.65tb free , fragmentation of 1%.

when looking @ either drive thru windows explorer, properties, shadow copies tab shows "failed retrieve volumes eligible shadow copies. error 0x8004230f: shadow copy provider had unexpected error while trying process specified operation."

if check thru command prompt , run vssadmin commands following.

c:\documents , settings\administrator>vssadmin list providers
vssadmin 1.1 - volume shadow copy service administrative command-line tool
(c) copyright 2001 microsoft corp.

provider name: 'symantec software vss provider'
   provider type: software
   provider id: {262b716e-bb23-41b5-aaef-e2c15e767167}
   version: 1.0

provider name: 'microsoft software shadow copy provider 1.0'
   provider type: system
   provider id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   version: 1.0.0.7

c:\documents , settings\administrator>vssadmin list writers
vssadmin 1.1 - volume shadow copy service administrative command-line tool
(c) copyright 2001 microsoft corp.

writer name: 'system writer'
   writer id: {e8132975-6f93-4464-a53e-1050253ae220}
   writer instance id: {0a076449-61f7-459b-8288-9684c8a6b860}
   state: [1] stable
   last error: no error

writer name: 'sqlserverwriter'
   writer id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   writer instance id: {1f5f638e-3bc0-430b-849e-17bf69b42b64}
   state: [1] stable
   last error: no error

writer name: 'fsrm writer'
   writer id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}
   writer instance id: {1ee21ac2-2dd2-450b-87f9-e425b4ee599e}
   state: [1] stable
   last error: no error

writer name: 'msdewriter'
   writer id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
   writer instance id: {c8b96527-9328-4ce3-92ac-6efc995dbef5}
   state: [1] stable
   last error: no error

writer name: 'registry writer'
   writer id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   writer instance id: {c6e9592a-3a8a-4873-9589-4fb9072f045b}
   state: [1] stable
   last error: no error

writer name: 'wmi writer'
   writer id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   writer instance id: {0c50faba-aec4-4f76-96ad-d25c0b5066ca}
   state: [1] stable
   last error: no error

writer name: 'event log writer'
   writer id: {eee8c692-67ed-4250-8d86-390603070d00}
   writer instance id: {76fcde0f-d18b-4936-a3f6-1dd399630101}
   state: [1] stable
   last error: no error

writer name: 'com+ regdb writer'
   writer id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   writer instance id: {5ea9ac74-036c-44f3-bf52-684784c03131}
   state: [1] stable
   last error: no error

writer name: 'iis metabase writer'
   writer id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   writer instance id: {f02d80c6-e208-4e9e-9076-3032677fe594}
   state: [1] stable
   last error: no error

c:\documents , settings\administrator>vssadmin list shadows
vssadmin 1.1 - volume shadow copy service administrative command-line tool
(c) copyright 2001 microsoft corp.

no items found satisfy query.

c:\documents , settings\administrator>vssadmin list volumes
vssadmin 1.1 - volume shadow copy service administrative command-line tool
(c) copyright 2001 microsoft corp.

error: shadow copy provider had unexpected error while trying process
specified command.

now if in event log under applications see 2 errors showing.

error 1

source vss. event id 12302. volume shadow copy service error: internal inconsistency detected in trying contact shadow copy service writers.  please check see event service , volume shadow copy service operating properly.

error 2

source vss. event id 12293. volume shadow copy service error: error calling routine on shadow copy provider {b5946137-7b9f-4925-af80-51abd60b20d5}. routine details ivsssnapshotprovider::queryvolumessupportedforsnapshots(providerid,29,...) [hr = 0x8000ffff].

checking error 1 event id 12302 says make sure com + set automatic.  set automatic , running. says command prompt vssadmin list writers , verify none reporting errors. none reporting error. says check volume shadow copy in services. start set manual, , run no problems.

checking error 2 event id 12293 says use vssadmin create shadow each provider. if same errors.

i have done lot of research on , found 3 hot fixes microsoft. none of 3 apply error messages getting. give try, have applied 3 hot fixes , none made better, , none made worse (different error messages). have tried following

 cd /d %windir%\\system32
net stop vss
net stop swprv

regsvr32 ole32.dll
regsvr32 vss_ps.dll
vssvc /register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
regsvr32 vssapi.dll
regsvr32 vssui.dll

net start vss
net start swprv

the errors when doing following. 

"msxml4.dll not found"  understand system has msxml6 , in doing research msxml6 , msxml4 not compatible , msxml6 replaced msxml4, can live that, guess.

"vssapi.dll loaded, dllregisterserver entry point not found. file cannot registered."

i @ loss. have suggestions

hi,

install symantec on server? if so, please try remove entries of symantec system check result.

in meantime, please try steps listed in following article see if can help:
 
error message when run "vssadmin list writers" command on windows server 2003-based computer: "error: 0x8000ffff"
http://support.microsoft.com/kb/940184

please note, need backup registry before making changes it.

regards,

mandy

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