RMS Problem

i running xppro , have 2003 server software on our server.  rms running fine until getting error everytime trying open protected document.  error is: "unexpected error occurred. please try again later or contact system administrator".  don't know not person installed rms.  did have 1 other time denied access files , steps below solved it.  in case doesn't appear licensing issue followed steps below no success.  super user enabled , set member of group.

previous instructions old guy has since gone school masters:

start --> programs --> windows rms --> rms admin.

 

the problem "licensor certificate" had expired. don't know this, took 2 mouse clicks fix it.

 

from main rms page (click above link). clicked on bottom left link (administer, etc). there, rather obvious red message told me expired, , offered "renew" button. hit it, told "automatic/online" , 2 seconds later (should be) fixed.

then

1. logon given computer

2. browse c:\documents , settings

3. you're going see several folders, titled after people's names. each folder contains following folder must removed or renamed.

3.5: don't 'default users', 'network service' or 'all users' folders. can skip administrator folders; don't anything. provided brian agrees, can skip folders named people don't work there anymore, or never want use rms. brian, on computer need worry own profile.

4. go c:\documents , settings\<someone>\local settings\application data\microsoft

5. find folder called drm. rename or delete it.

6. go step 4 , repeat every folder in c:\documents , settings

hi

this link may you....

http://blogs.technet.com/rmssupp/archive/2009/12/11/cannot-open-office-2003-documents-protected-with-rms.aspx

regards

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rajesh j s

Windows Server  >  Windows Server General Forum