No local login prompt on Windows 2003 R2 (gray screen only) but able to access thru remote desktop

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hi,

i have windows 2003 r2 server installation on hp ml110 g6 machine. server physically located on different company whom visit once week. perform administrative task server remotely via remote desktop. every time visit company , log on locally same server, log in prompt not appear , shows blank gray screen. can still log in server using remote desktop instead. problem resolved whenever perform system restart remotely.

i have found similar problems in internet none of has direct solution. point hardware driver, malware and/or virus issues. said server domain controller, , file server.

hi alden,

 

can use switch "/console" remotely connect physical console session on server (also known session 0)?

 

if it's result same login locally, suggest perform clean-boot of system isolate malware , virus or 3rd party software influence.

 

to manually perform clean boot of computer in windows 2000, windows xp, or windows server 2003, follow these steps:

  1. click start, click run, type msconfig, , click ok.
  2. on general tab, click selective startup, , click clear following check boxes:
    • process system.ini file
    • process win.ini file
    • load startup items
  3. on services tab, click select hide microsoft services check box, , click disable all.
  4. click ok, , click restart restart computer.

 

it recommended contact microsoft customer support services (css) via telephone analyze memory dump locate root cause. please advised contacting phone support charged call.

 

to obtain phone numbers specific technology request please take @ web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;en-us;phonenumbers

 

if outside please see http://support.microsoft.com regional support phone numbers.

 

regards,

wilson jia

 
posting provided "as is" no warranties, , confers no rights. 


Windows Server  >  Windows Server General Forum



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