Restore process did not succeed

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i trying recover individual files backed (successfully) windows server 2016 essentials machine.  i started dashboard on local machine, (client), attempted recover files stored on server.  i logged in local user, selected device, chose recover files , folders, chose local drive (c:).

the file started display after half second (shows 4%) display disappeared , replaced error message:

"the restore process did not succeed

the restore process did not succeed because computer cannot connect server.  make sure computer connected network, , try again."

this error appears on 2 machines, both windows 10 pro, build 1703.  these 2 machines have been running several years , started windows 7.  a third machine fresh install of windows 10 pro , upgraded current build 1703 has no problem whatsoever, works expected , recovers test files without issue. 

all 3 machines have host file entry server;

192.168.0.125  server

all 3 machines have adaptors settings show dns server 192.168.0.125.  ipconfig run on server shows ip address in fact 192.168.0.125 , server has been reinstalled scratch , problem persists.

it looks me way fix reinstall operating system on 2 legacy machines.

i logged dashboard administrator , still failed.

hi,

according description, understanding client failed restore files client computer backup created windows server essentials.

please make sure client device connected essentials network using wired cable. then, try restoration , check result. 

>all 3 machines have host file entry server; 192.168.0.125  server.
please try add hosts entry on client using essentials server’s fqdn, entry such below:
192.168.0.125    <server name>.test.com

then, open cmd on client, type below command check dns cache , make sure entry has been added:
ipconfig /flushdns
ipconfig /displaydns

then, try restore again.

if problem persisits, please check suggestion mentioned in “troubleshoot computer backup , restore errors in windows server essentials”:
https://technet.microsoft.com/en-us/library/jj593220(v=ws.11).aspx

best regards, 
eve wang

please remember mark replies answers if help.
if have feedback technet subscriber support, contact tnmff@microsoft.com.



Windows Server  >  Windows Server 2016 Essentials



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