Remote Desktop Session Hangs - Windows Server 2003 Ent. SP2

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when logging server through remote desktop, hang after supplying credentials , hitting "ok". grey screen. 
the way remote session reboot server. after logging in remotely first time after rebooting, if log out, experience same problem again until reboot.

there no obvious system logs/app logs related this.
there no error messages period. i've tried deleting rdp listener, , re-creating. 

any appreciated. perhaps there's i'm missing on re-creating rdp listener.

its dell pe 1950. 8 gb ram, plenty of proc. power. dell hardware logs shows no errors.

any insight great. whatever issue is, affecting other third party apps, symantec backup exec timing out backup exec gui when trying select server backup selections on troubled server.

chris

hello christopher,

 

thanks feedback. response, understand update of issue below:

 

·          it confirmed windows server 2003 can pinged many other clients;

·          the logon phase doesn’t appear in latest tests, there error prompt on client machine following information: "remote desktop disconnected. client not establish connection remote computer"

in such case, step 2 , step 3 of previous post important, please finish them , let me know result:

 

1.     from problematic windows server 2003 sp2, start remote desktop connection itself:

mstsc /v:localhost

2.     perform clean boot problematic server using perform clean boot steps previous post.

 

besides, if clean boot doesn’t make difference, go on following steps:

 

3.     as symptom meet different original one, please reproduce , check event viewer again, can find error logged during issue under system , application category?

4.     in problematic server, find following policy setting in local group policy editor (gpedit.msc):

computer configuration\windows settings\security settings\local policies\security options: system cryptography: use fips compliant algorithms encryption, hashing, , signing

is enabled, please disabled it. then, test issue again.

 

i’m pleased of assistance go on troubleshooting issue you. cooperation , patience. have nice weekend.

 

 

lionel chen

technet subscriber support in forum

if have feedback on our support, please contact tngfb@microsoft.com



Windows Server  >  Windows Server General Forum



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