Hard-lockup when UN-extending desktop from external 2nd monitor


i have hard-lockup problem server 2008 installation on laptop. works fine except when stop extending second external monitor.  if run machine boot-up shutdown without attaching second monitor, fine. if attach monitor , extend desktop still works fine day long , shut-down/reboot fine. if, however, extend desktop second monitor works fine until either attempt unextend desktop, or if try suspend. in either case, laptop shut down other desktop , put dialog asking if approve of new settings (where counts down 15 seconds) , @ point during countdown or if click ok hard-lock machine... ctrl-alt-del , other attempts machine respond ignored. closing lid not suspend.. it's plain locked.  no bluescreen, no memory dump, no events. this happens no matter applications running.

 

hi,

 

this display driver compatibility issue, require debugging.unfortunately, debugging beyond can in public forum. suggestion contact microsoft customerservice , support (css) via telephone dedicated support professional can assist request. please advised contacting phone support charged call.

 

to obtain phone numbers specific technology request please take @ web site listed below:

 

http://support.microsoft.com/default.aspx?scid=fh;en-us;offerprophone#faq607

 

i hope helps.

 

best wishes

--------------
morgan che



Windows Server  >  Windows Server General Forum



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